FAQ
For Customers in Japan
After your order has been placed, an order confirmation email will be sent automatically. If you do not receive the email, please check your spam or junk mail folder.
Please also make sure that you can receive emails from @discovered.jp.
Changes or cancellations may be possible if your order has not yet been shipped. Please contact us as soon as possible via our Contact Form.
Please note that orders cannot be changed or cancelled once they have been shipped. If you wish to return an item after delivery, return shipping costs will be the responsibility of the customer.
In-stock items are generally shipped within 2–3 business days after your order is confirmed.
Please note that orders are not processed or shipped on weekends or Japanese national holidays.
Pre-order items will be shipped according to the estimated shipping date stated on the product page.
We are unable to accept requests for a specific delivery date or time. Once your order has been shipped, please contact the carrier directly using the tracking number provided in your shipping confirmation email.
Once your order has been shipped, a shipping confirmation email with your tracking number will be sent to your registered email address.
You can track your shipment through the carrier’s tracking page.
Please refer to the size guide on each product page and compare the measurements with a similar item you own.
If you have any questions, please feel free to contact us.
Products scheduled for restock will be announced on the product page, through our newsletter, or via our social media channels.
Please note that limited-edition and seasonal items may not be restocked.
Returns and exchanges are accepted for unused items within 7 days of delivery. Please note that pre-order items and products that cannot be returned to their original condition after opening are not eligible for returns or exchanges.
For more information, please refer to our Refund Policy.
Size exchanges are accepted, subject to stock availability, if you contact us within 7 days of delivery.
Please note that pre-order items and products that cannot be returned to their original condition after opening are not eligible for size exchanges.
We sincerely apologize for the inconvenience. If you have received a defective or incorrect item, please contact us via our Contact Form within 7 days of delivery.
We will arrange a replacement or issue a refund as appropriate.
Receipts and packing slips can be downloaded online as follows:
• Receipt: Download from the link provided in your Order Confirmation email.
• Packing Slip: Download from the link provided in your Shipping Confirmation email.
Please note that each receipt and packing slip can only be downloaded once.
We do not offer gift wrapping services.
We currently do not operate any directly managed stores.
For a list of our authorized retailers, please visit our Stockist page.
International Customers
Yes. We offer international shipping. Shipping costs are automatically calculated at checkout based on your destination.
Orders are generally shipped within 2–3 business days. Delivery times vary depending on the destination country or region, but most international orders arrive within approximately 5–7 business days after shipment.
Customs duties, import taxes, and customs clearance fees are not included in the product price or shipping costs.
Any such charges incurred are the responsibility of the customer.
Except in cases of defective or incorrectly shipped items, we do not accept returns or exchanges for customer-related reasons.
Please review the product details and size information carefully before placing your order.
We offer international shipping to most countries and regions.
For more information, please refer to our Shipping Policy.
You can also check whether we ship to your country or region by entering your shipping address during checkout.
Please note that shipments to certain destinations may be temporarily suspended due to shipping conditions or local regulations.
After your order has been placed, an order confirmation email will be sent automatically. If you do not receive the email, please check your spam or junk mail folder.
Please also make sure that emails from @discovered.jp are not blocked and can be received.
Changes or cancellations may be possible if your order has not yet been shipped. Please contact us as soon as possible via our Contact Form.
Please note that orders cannot be changed or cancelled once they have been shipped. If you wish to return your order after delivery, return shipping costs will be the responsibility of the customer.
In-stock items are generally shipped within 2–3 business days after your order is confirmed.
Please note that orders are not processed or shipped on weekends or Japanese national holidays.
Pre-order items will be shipped according to the estimated shipping date stated on the product page.
We are unable to accept requests for a specific delivery date or time.
Once your order has been shipped, please contact the carrier directly using the tracking number provided in your shipping confirmation email.
Once your order has been shipped, a shipping confirmation email with your tracking number will be sent to your registered email address.
You can track the status of your shipment on the carrier's tracking page.
Please refer to the size guide on each product page and compare the measurements with a similar item you own.
If you have any questions, please feel free to contact us.
Products scheduled for restock will be announced on the product page, through our newsletter, or via our social media channels.
Please note that limited-edition and seasonal items may not be restocked.
Returns and exchanges are accepted for unused items within 7 days of delivery. Please note that pre-order items and products that cannot be returned to their original condition after opening are not eligible for returns or exchanges.
For more information, please refer to our Refund Policy.
Size exchanges are accepted, subject to stock availability, if you contact us within 7 days of delivery.
Please note that pre-order items and products that cannot be returned to their original condition after opening are not eligible for size exchanges.
We sincerely apologize for the inconvenience. If you receive a defective or incorrect item, please contact us via our Contact Form within 7 days of delivery.
We will arrange a replacement or issue a refund, as appropriate.
Receipts and packing slips can be downloaded online as follows:
• Receipt: Download from the link provided in your Order Confirmation email.
• Packing Slip: Download from the link provided in your Shipping Confirmation email.
Please note that each receipt and packing slip can only be downloaded once.
We do not offer gift wrapping services.
We currently do not operate any directly managed stores.
For a list of our authorized retailers, please visit our Stockist page.