Returns and Exchanges
Returns and exchanges are accepted only if requested within 7 days of delivery.
If you wish to request a return or exchange, please contact us via the CONTACT page before returning any item.
Returns or exchanges sent without prior contact will not be accepted.
Defective or Incorrect Items
If you receive a defective item or an item different from what you ordered, we will offer a replacement or refund.
In such cases, return shipping and reshipping costs will be covered by DISCOVERED.
If a replacement item is unavailable, a refund will be issued.
Returns and Exchanges for Customer Reasons
Returns or exchanges requested for customer reasons, including size or color changes, are accepted only if requested within 7 days of delivery.
Exchanges are subject to stock availability.
If the requested replacement item is unavailable, a return and refund may be offered instead.
Return shipping costs for customer-requested returns or exchanges are the responsibility of the customer.
Non-Returnable Items
Returns and exchanges will not be accepted in the following cases:
・Returns without prior contact
・Requests made more than 7 days after deliver
・Items that have been worn or used
・Items that have been washed, dry-cleaned, altered, or repaired
・Items missing original tags, labels, packaging, or accessories
・Items that have been stained, damaged, or exposed to odors after delivery
・Sale items
・Pre-order items
・Opened hygiene-related products
・Items marked as non-returnable on the product page
Order Cancellations
Orders cannot be cancelled once they have been confirmed.
Please review your order carefully before completing your purchase.
Return Conditions
Returned items must be in the same condition as when they were received.
We reserve the right to refuse any return or exchange that does not meet the conditions stated above.
Refunds
Once the returned item has been received and inspected, any approved refund will be processed using the original payment method.
Please note that refund processing times may vary depending on your payment provider.
International Orders
For international orders, returns and exchanges are also accepted if requested within 7 days of delivery.
Customers are responsible for all return shipping costs, customs duties, import taxes, VAT, brokerage fees, and any other charges incurred in connection with the return.
Contact
If you wish to request a return or exchange, please contact us via the CONTACT page before returning any item.
