Legal notice
Seller
DISCOVERED Co., Ltd.
Representative
Tatsuya Kimura (President & CEO)
Business Address
Kounkaku 404
1-33-3 Ebisu Nishi, Shibuya-ku
Tokyo 150-0021
Japan
Telephone Number
+81-3-3463-3082
For inquiries regarding our products, please contact us through the CONTACT page.
Email Address
info@discovered.jp
Business Hours
Monday – Friday
10:00 AM – 5:00 PM (JST)
We do not process inquiries or shipments on weekends and Japanese national holidays.
Product Prices
All prices displayed on the product pages include Japanese consumption tax where applicable.
Shipping Methods
Domestic Shipping (Japan)
Yamato Transport
International Shipping
DHL Express
Additional Charges
Domestic Shipping (Japan)
- Flat rate: ¥700
- Hokkaido & Okinawa: ¥1,200
- Free shipping on domestic orders over ¥10,000 (tax included)
International Shipping
Shipping fees vary depending on the destination country or region.
Please note that customs duties, import taxes, VAT, brokerage fees, and any other charges imposed by the destination country are the responsibility of the customer.
Payment Methods
- Credit Card (Visa / Mastercard / American Express / JCB)
- Digital Wallets (Shop Pay / Apple Pay / Google Pay)
- Paidy (Available for orders shipped within Japan only.)
Order Processing & Shipping
In-stock items are generally shipped within 1–3 business days after an order is placed.
For pre-order items, please refer to the estimated shipping date stated on the product page.
Please note that shipping may be delayed due to order volume, weather conditions, traffic disruptions, or other unforeseen circumstances.
Please note:
- Delivery times may vary due to order volume, weather conditions, customs clearance, or transportation delays.
- Inventory is shared across multiple sales channels. In rare cases, an item may become unavailable after an order is placed. If this occurs, we will notify you by email.
Receipts
Receipts can be downloaded from your order confirmation email or through your customer account page.
Returns, Exchanges & Cancellations
Returns, exchanges, and cancellations are handled in accordance with our Refund Policy.
If you receive a defective item or an item different from what you ordered, please contact us within 7 days of delivery.
Please note that certain items are not eligible for return, including pre-order items, sale items, and selected hygiene-related products. For full details, please refer to our Refund Policy.